To our Old Brighton Community,
Amidst all of the social distancing and business closures, I’m sure you have been touched by the anxiety and confusion we are all facing and the uncertainty ahead. In these times we believe that it is even more important to look after your health, physically, mentally and emotionally and we are encouraging everyone to remain active and positive. There is no doubt that we are approaching the eye of this storm and we don’t yet know when our situation will improve. That said, we do know that remaining engaged and supporting each other will ensure that we minimise the impact on our community and the wider society. We wanted you to know, that despite all organised sporting events being on hold, we are still here to support you, your families and anyone who needs us within our local and greater community.
Our Physiosports clinic remains open, albeit with some significant changes, to minimise the risk to our patients and staff.
By remaining open we hope to reduce the burden on the healthcare system by managing the presentation of musculoskeletal pain and injury, ensuring hospital emergency departments and GP’s can focus their efforts on the unwell. That said, we recognise the need for social distancing and strongly recommend that patients only attend the clinic if absolutely necessary.
Telehealth (video) appointments.
Over the last few days you may have seen that Telehealth, video-conference appointments have been implemented in the health sector, including physiotherapy. Physiosports is set-up for Telehealth appointments and we feel this should be the first avenue utilised for assessment and treatment; should our therapist deem that you require a face-to-face appointment, this can be organised at the clinic or as a home visit.
Our Physiosports team has always considered thorough assessment, exercise prescription, injury education and planning as our most important treatment tools; these can all be delivered effectively via Telehealth appointments. I am pleased to report that already 20% of our consults are on our Telehealth platform and they have been very effective for both our patients and us (despite the occasional technical glitch). For more information on Telehealth please go to our website (physiosports.com.au) and click on the Telehealth button on the homepage.
A message to our players.
Despite the uncertainty for the season ahead, let’s not let all of the hard work thus far go to waste. Let’s stay fit and healthy, continue training individually or in small groups (outdoors and maintaining social distancing and hygiene procedures) and make sure we check-in regularly with our teammates. There is no doubt that it is more challenging without the structure and discipline of the normal training schedule but we should still continue on as if we are going ahead.
The silver lining to the postponement may be for those who have been struggling with injury; the current break gives you the opportunity to get your body right and be ready for the resumption of competition whether that be this season or next. Let’s take this chance to set ourselves up for future success.
Online Exercise Classes
With regard to the issues of physical and mental health we are acutely aware of the impact that isolation has on individuals.
By weeks end the Physiosports team will roll out live online exercise classes for our community, including strength & conditioning sessions, mat pilates and osteoarthritis exercise classes. These will be led by our physios and be interactive; giving you the opportunity to engage with the practitioners and others in the class.
We also recognise with the new social distancing regulations that our children’s health, fitness and wellbeing is severely impacted. Without access to organised sport and significant limitations to children’s non-structured play our children are at risk both physically and emotionally. To combat this we will also be commencing a range of age-appropriate live exercise classes for children and teens as well. For more information regarding the timetables for these classes and how to sign up please watch this space.
Safety measures at Physiosports.
If you do require an appointment at the clinic, we wanted to update you on all of the measures Physiosports are taking to minimise the risk of infection. While the list is long and extensive we are proud of the way we have responded and continue to evolve our daily practice. These measures include:
- All staff have completed the Department of Health COVID-19 infection control course
- Offering Telehealth ‘visits’
- Hand sanitiser throughout the clinic
- Temperature screening upon entering the building
- Reduced waiting room chairs and encouraging patients to wait in their car or outside for their appointment
- Removal of all reading and promotional handouts in clinic
- No cash transactions
- Working from home for all non-clinical staff
- Shut down of kitchen and staff room
- Practitioners and staff complying to all social distancing regulations within the clinic
- All treatment rooms being wiped down and disinfected between patents
- Disposable towelling on all treatment beds
- Shut down of the gym and all ‘unsupervised’ sessions
Changes to staffing rosters.
Additionally, as of next week our team will be split into two separate staffing rosters resulting in each team only having access to the clinic during their allocated times. This is to minimise the risk of cross infection and help to ensure continuity of business should one of our team be exposed to the virus. If you have an appointment booked for next week and it is impacted by these changes one of our reception team will contact you in the next 48 hours to reschedule; we apologise for the inconvenience but are putting every measure in place to help protect you, our staff and our business.
We are here for you!
We recognise that beyond the health measures there is also the economic impact to consider. Research has proven that in times of stress we need exercise and engagement to help our bodies cope with the physical and emotional impact; both of these are under threat. We are committed to helping you through this period and believe we can all come out stronger on the other side. We do not want your financial situation to be the barrier to you being able to exercise and implore you to seek our help if pain or injury are a concern; we are here to support you and will find a way to ensure that you are looked after, no matter the circumstance.
We will continue to keep you updated over the coming days and weeks until a little normality returns to our world.
Remember, wash your hands, keep your distance and don’t panic.
Together we will get through this.
Stay safe and well.
The Physiosports Team